Work with Guest Services Manager to train and monitor front office staff. Monitors Guest Service Scores daily and takes action to improve guest satisfaction through training, coaching and problem resolution. Communicates with the Engineering Department regarding any maintenance requests from the guests. Communicates with the Housekeeping Department regarding guest rooms a

Cleans guest rooms to exacting standards. Essential Duties and Responsibilities Has a set number of rooms to clean during a shift.Removes dirty towels and sheets and replaces them with clean ones. Cleans, dusts, and sanitizes all areas of the Guest Room (bedroom, living room, dining room and bathroom) according to procedure. Makes bed. Vacuums carpet and cleans marble and

The General Manager will coordinate, direct and manage day to day hotel operations. Embrace leading a solid team to being a better team, training and developing them to excel in their roles and continuously improve; motivate associates to exceed expectations of the guests; passionately uphold and elevate a positive work environment for the internal guests our associates.

Responds in a courteous and timely manner to all guests' questions, complaints or requests. Performs maintenance and repair work on the interior and exterior of building, hotel rooms and contents, laundry and kitchen/refrigeration equipment, lighting, heating/air conditioning (HVAC) ventilation, water treatment systems and swimming pools. Conduct inspections for Preventat

Operate the front desk according to standard operating procedures and with exceptional guest service. Operate with accuracy the reservation system, check in and checkout system and credit card system, following all safety and security procedures. Check registration (folio) cards for completeness, accuracy, and legibility. Maintain accurate cash sheet. Responsible for cash

Assist room attendants with stripping beds and removing used linen and towels. Deliver towels to laundry for cleaning. Deliver fresh towels and linens to room attendants for guest rooms. Deliver additional supplies to room attendants as needed and as necessary. Effectively communicate with room attendants to ensure efficient and timely cleaning of guest rooms. Vacuum hall

Assist and approach all guests in a sincere, courteous and service oriented manner, and whenever possible, goes the extra mile to ensure total guest satisfaction. Learn guest's name and uses them to address them. Remember regular guest's favorite drinks. Perform cashier duties following both Stonebridge Companies and the Franchise standards, while ensuring quality service

Is knowledgeable of all menu items on scheduled shift (am/pm). Prepares all ingredients for the shift before service begins. Operates station in an efficient, safe manner. Practices serve safe methods in preparing, cooking, holding and storing of all food items. Able to perform repetitive work. Knowledgeable of cooking procedures which mainly focuses on pantry items, prep

Performs shift opening and closing duties in accordance with manager's checklist. Initiates guest interaction through seeking and soliciting feedback from guests, implementing service recovery tools when necessary. Properly executes revenue and check control procedures on shift. Assists Outlet F&B Manager to select, train and deliver on going performance feedback to assoc

Provides personalized service to all guests. Regularly communicates and converses with all guests. Prepares food and beverages according to recipe. Fully understands and complies with all food safety requirements. Sets up breakfast area before guests begin to arrive; displays the food and beverages in an organized and attractive manner according to brand standards/require

Approach all encounters with guests and employees in a friendly and service oriented manner. Ensure the correct and timely set up of all Banquet Event Order functions. Maintain the highest standards of cleanliness and sanitation throughout the banquet function space, pre function space and storage areas to include the carpet, walls, walks, doors, windows, heating/air cond

Serve food and beverage items to guests in a friendly, enthusiastic, professional and timely manner. Must attend all designated pre event meetings. Must be able to understand how to read a Banquet Event Order (BEO), including a room diagram. Gather and coordinate all equipment necessary to service banquet event. Maintain a clear and obstruction free service corridor. Perf

Approach all encounters with guests and employees in a friendly, service oriented manner. Comply at all times with standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit che

Performs shift opening and closing duties in accordance with manager's checklist. Initiates guest interaction through seeking and soliciting feedback from guests, implementing service recovery tools when necessary. Properly executes revenue and check control procedures on shift. Assists manager to select, train and deliver on going performance feedback to associates to en

Provides personalized service to all guests. Regularly communicates and converses with all guests. Prepares food and beverages according to recipe. Fully understands and complies with all food safety requirements. Sets up breakfast area before guests begin to arrive; displays the food and beverages in an organized and attractive manner according to brand standards/require